insideCTI - Latest Comments

Re: Marin County v. Deloitte

Mark Slater — Fri, 30 Dec 2011 13:53:39 -0000

I'm a Marin resident and an expert on this type of litigation, having done it for over 25 years. The problem is that the County is making very extreme pseudo-criminal claims instead of straight-ahed "we paid a lot of money for something that does not work at all as promiised."

Your comments in the column are well taken.

Re: Nuance to acquire Vlingo, may run out of competitors to buy (sue) in 2012

Jason P. Hersh — Tue, 20 Dec 2011 12:13:55 -0000

"Siri"
"Yes"
"Buy competition"

Re: Report claims Avaya on path to implosion

Effort1584 — Thu, 15 Dec 2011 08:42:08 -0000

The grain of salt for this blog:
Not the blog of the company, but of an individual who blogs on SMG blogs.
No credentials to understand the industry.
Ignores EBITDA which is positive.
Avaya's debt rating was improved this year.
Avaya has spent heavily on Nortel integration and product enhancements.
MANY IPO;s have been delay in the last year.
Bottom line, this blogger didn't look at the whole picture or direction. To be fair, I am not a financial analyst, but I understand financials better than the blogger does.

Re: Proactive, pre-emptive customer service

Tony Tillyer — Tue, 15 Nov 2011 11:07:50 -0000

Sounds a bit like.....

http://insidecti.com/wordpress...

:)

TT

Re: Alcatel-Lucent unloads Genesys to Permira

Jason Hersh — Wed, 12 Oct 2011 22:40:49 -0000

The end of an era, will is survive?

Re: Zendesk adds voice capability thanks to Twilio

Jason Hersh — Tue, 13 Sep 2011 14:54:33 -0000

Looks very cool for SMB

Re: Genesys Mobile Customer Engagement strategy unveiled in the land Down Under

Sam — Sun, 28 Aug 2011 23:39:47 -0000

Private Cloud is what Genesys/ALU truly means when boasting of its cloud takeup. This in essence, varies very little from traditional ASP. A true cloud offering requires data streaming over the public internet, even if QoS or the like is enabled.

On the licensing front, I thought the onus was on the Hosted Provider (or Telco) to purchase the Genesys' licences upfront and outright before they rejig it into a subscription-like model? I'd call that a bastardized SaaS model!

A little perspective beyond the marketing spin is what's needed here!

Re: Exodus Software releases License Audit Service for Genesys

Tony Tillyer — Tue, 23 Aug 2011 03:26:47 -0000

HI,

I've had some direct enquiries with concerns about both commercial and also technical licensing across the Genesys Solutions. To clarify;

>This Service provides a low-level insight into the number of Seat Licenses currently in use for Inbound Voice, Outbound Voice and Multimedia Channels across a single Genesys Platform.
>The cost saving aspect is related to a possible reduction in the number of licenses within the *support* contract - not in the number of licenses originally purchased.
>30% reduction is typical for Inbound and Multimedia however it can be much higher saving for Outbound, where a customer only runs "Campaigns" on an irregular basis with a small number of staff.

Thanks,

Tony

Re: Celebrating 100 Facebook fans

Eugene Liu — Thu, 18 Aug 2011 11:47:30 -0000

Please DM me your email so I can send you a copy. Thanks.

Re: Celebrating 100 Facebook fans

Dag Ove Høgstavoll — Thu, 18 Aug 2011 04:07:55 -0000

I would love a copy.. twitter account: dagoveh

Re: SpeechTEK: What’s the buzz?

Eugene Liu — Sat, 13 Aug 2011 21:47:29 -0000

LOL... So how were things on the CRMe? How did you like moderating a panel?

Re: SpeechTEK: What’s the buzz?

Jason Hersh — Sat, 13 Aug 2011 20:35:49 -0000

Agree that Interactions is very cool. After last week if I hear one more person say IVR+mobile, cloud or personalization I am going to puke. Which is going to be interesting because it's likely going to be me who says it.

Re: Celebrating 100 Facebook fans

sairakesh — Sun, 29 May 2011 16:34:47 -0000

please mail a copy of the same to nsairakesh@gmail.com.

Re: WWJD about Cisco?

Guest — Fri, 27 May 2011 16:48:02 -0000

Sure it could happen. But, also, apparently Genesys is also being shopped by ALU.

Re: Cisco IP phones may be exploited to eavesdrop

Eugene Liu — Tue, 17 May 2011 15:06:56 -0000

Doron, Thanks for sharing this latest tidbit. Hopefully Cisco and other vendors make it a priority to bring greater awareness to IP phone security.

Re: Cisco IP phones may be exploited to eavesdrop

Doaronso — Mon, 16 May 2011 14:52:36 -0000

Cisco is not aware of any vulnerabilities that allow the unauthorized use of Cisco IP phones as listening devices. The company maintains a very open relationship with the security community and we view this as vital to helping protect our customers’ networks. We have spoken with both the conference organizers and presenters ahead of the upcoming AusCERT 2011 tutorial on VoIP Security Testing. They have confirmed that no new security vulnerabilities will be revealed. We understand their presentation will reference the importance of securing IP phones in line with the manufacturer’s installation and configuration recommendations. We support this message and recommend it as a best practice for our customers.

Re: Guest post: AT&T-Mobile and the Thank You Economy

USB 3G — Fri, 06 May 2011 23:52:02 -0000

Oh thanks, i appriciate that!

Re: Alcatel-Lucent inches closer to selling enterprise business

Tony Tillyer — Tue, 26 Apr 2011 18:37:24 -0000

Thanks Eugene - some of us were itching for news.....

Re: WWJD about Cisco?

Eugene Liu — Wed, 13 Apr 2011 12:33:23 -0000

You do realize Genesys also works with Cisco contact center products, among many others.

The article was about Cisco returning to its data networking roots. That's why the company is cutting off Flip and restructuring its consumer business. Not saying that contact center products should be shed, but at this point all options are on the table if Chambers is serious about steering the company in another direction -- one that'll satisfy shareholders. (And I'm neither a CSCO or ALU shareholder.)

You can offer readers your viewpoints or continue to troll behind the veil of anonymity. I hope for the former because I believe readers wouldn't mind a dissenting discussion from somebody from Cisco (based on your IP address).

Re: WWJD about Cisco?

Toto — Wed, 13 Apr 2011 11:45:36 -0000

Difficult to elaborate something with Genesys consultant

Re: WWJD about Cisco?

Eugene Liu — Wed, 13 Apr 2011 11:31:03 -0000

You're welcomed to elaborate on your difference of opinion...

Re: WWJD about Cisco?

Ruediger Bohn — Wed, 13 Apr 2011 08:56:12 -0000

Do you guys really know what you are talking about??

Re: WWJD about Cisco?

Toto — Wed, 13 Apr 2011 08:43:24 -0000

F***-off

[Obscenity censored by Moderator]

Re: Guest post: AT&T-Mobile and the Thank You Economy

Bryan — Wed, 30 Mar 2011 22:22:22 -0000

The losers will be the thousands of small companies and their employees that depend on T-Mobile's construction work. All of the T-Mobile employees in the construction department.

Re: Guest post: Vidyo positioning for the enterprise video revolution with VidyoRouter Cloud Edition and VidyoReplay

Anonymous — Mon, 21 Mar 2011 13:15:50 -0000

I looked into Vidyo for the enterprise where the pricing looks really good - in comparison to buying a bunch of dedicated systems, but one thing that I kept thinking about was how well Vidyo would fit into a service providers infrastructure that wants to offer video conferencing on demand at a really good price. Enterprise schmenterprise, if they want to bring video and Vidyo to the masses, their business model should be (and probably is) geard toward service providers.

BTW, Radvision is one competitor to Vidyo that is also pushing SVC in the enterprise.
http://www.radvision.com/Visua...

Also, do you have a short list of some of the things that are lost when trying to make other dedicated systems integrate with a Vidyo system? I didn't look into that.